Frequently Asked Questions
Here are answers to the most common questions we receive, to help ensure a smooth and easy experience on our platform.
1. What kind of products do you offer?
◉ We provide prepaid digital cards for:
✅ Gaming platforms (PlayStation, Xbox, Steam, etc.)
✅ Mobile top-up cards
✅ Entertainment subscriptions (Netflix, Spotify, Apple Music, etc.)
2. How do I receive the card after purchase?
◉ Once the payment is successfully completed, the card is delivered instantly to your registered email or made available in your account under the "My Orders" section.
3. How long does delivery take?
◉ Usually within a few minutes. In rare cases (e.g., payment verification issues), it may take up to 30 minutes or more. You will be notified of any delay.
4. Can I return or exchange a card after purchase?
◉ Due to the digital nature of our products, all purchases are final. Returns or replacements are only considered in cases of verified technical issues or errors.
5. What payment methods do you support?
◉ We accept secure electronic payments including:
✅ Credit/debit cards (Visa, Mastercard)
✅ Digital wallets (PayPal, Apple Pay, Google Pay, and others)
✅ Additional local methods based on your country
6. Can I use the card in a different country than where it was purchased?
◉ Cards are subject to platform-specific regional restrictions. Please make sure to choose a card that matches the region of your target account.
7. I didn’t receive my card, what should I do?
◉ If you haven’t received your card within 15–30 minutes, please:
✅ Check your spam/junk folder.
✅ Visit the "My Orders" section in your account.
✅ Contact our support team.
8. Is my personal and payment information safe?
◉ Absolutely. We use the highest industry standards for encryption and data protection. Your data is never shared with third parties unless legally required.
9. How can I contact customer support?
◉ You can reach us any time through contact us page.
1. What kind of products do you offer?
◉ We provide prepaid digital cards for:
✅ Gaming platforms (PlayStation, Xbox, Steam, etc.)
✅ Mobile top-up cards
✅ Entertainment subscriptions (Netflix, Spotify, Apple Music, etc.)
2. How do I receive the card after purchase?
◉ Once the payment is successfully completed, the card is delivered instantly to your registered email or made available in your account under the "My Orders" section.
3. How long does delivery take?
◉ Usually within a few minutes. In rare cases (e.g., payment verification issues), it may take up to 30 minutes or more. You will be notified of any delay.
4. Can I return or exchange a card after purchase?
◉ Due to the digital nature of our products, all purchases are final. Returns or replacements are only considered in cases of verified technical issues or errors.
5. What payment methods do you support?
◉ We accept secure electronic payments including:
✅ Credit/debit cards (Visa, Mastercard)
✅ Digital wallets (PayPal, Apple Pay, Google Pay, and others)
✅ Additional local methods based on your country
6. Can I use the card in a different country than where it was purchased?
◉ Cards are subject to platform-specific regional restrictions. Please make sure to choose a card that matches the region of your target account.
7. I didn’t receive my card, what should I do?
◉ If you haven’t received your card within 15–30 minutes, please:
✅ Check your spam/junk folder.
✅ Visit the "My Orders" section in your account.
✅ Contact our support team.
8. Is my personal and payment information safe?
◉ Absolutely. We use the highest industry standards for encryption and data protection. Your data is never shared with third parties unless legally required.
9. How can I contact customer support?
◉ You can reach us any time through contact us page.
